COVID-19 UPDATE

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment process to comply with state recommended social distancing and PPE guidelines.


What does this mean for you?

Processing times may be delayed. Generally processing times are within 2-14 business days* those times vary due to the issues relating to COVID-19 and government orders and the impact on our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.

We will notify you as soon as your order ships.

Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as  New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas


RETURNS & REFUNDS

Do you allow refunds/returns?

All sales are final. Refunds/exchanges may only apply due to company error. Nefeteri.com reserves the right to refuse any returns at any time due to the nature of feminine hygiene products and hygienic purposes. 

If you wish to cancel or have any questions, please contact customer service at info@NerissaNefeteri.com or @asknefetri


ORDER ISSUES

How can I reach your customer service team and when should I expect a response?

For customer service inquiries only, please email info@NerissaNefeteri.com or DM @AskNefeteri. Our Customer Service team is available M-F 10am - 5pm est. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.


I have not received my order confirmation, did my order go through?

Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team info@NerissaNefeteri.com or DM @AskNefeteri if you have not received your confirmation email after 24 hours of your purchase.


Can I make changes to my order once it's been placed?

Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order. If your order has not been shipped and you would like a refund, please DM @AskNefeteri with your order number and a full explanation and a refund may be processed.


I have received my order and need some additional assistance.

Please contact our Customer Service Team info@NerissaNefeteri.com to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 3-5 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues. Please note that items that are used or tampered with are not eligible for replacement/exchange/refund of any kind.


How do I find out about upcoming launched and restocks?

New product and restock information will always be posted on the official Instagram account @ownyoursensuality and available on our newsletter. 


Is there a limit to how much I can buy?

Due to the exclusivity of our products, some items may have limits placed on the maximum quantity that may be purchased in one transaction.


Can I reserve items by adding them to my cart?

All products on Nefeteri.com are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.

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